Why can't I view completed session or task information in the CLI or the Platform Management Console?

The most common reasons for not being able to view history are:
  1. The history files must be accessible to both the Session Manager and the Session Director at the same time.

    • If the Session Manager and Session Director are on the same machine, the default configuration should work.

    • If you have set a shared directory using "egoconfig mghost" on your cluster, the default configuration should work.

    • If you have not set a shared directory, you may choose to specify the SOAM > DataHistory path in the application profile. Refer to the Platform Symphony Reference in the Knowledge Center for more information.

    • The Session Manager must have permissions to write history files in the configured history directory. Make sure the submission execution user for the application has permissions to write.

    • If you have configured an absolute path for SOAM > DataHistory path in the application profile, make sure that the directory exists and is accessible. If it does not yet exist, make sure that its root directory exists and is accessible.

  2. Session or task history may not be enabled. By default, both session and task history are enabled. You can view or modify these values in the Platform Management Console. Navigate to Symphony Workload > Configure Applications and click on your application. View or modify the Logging History attribute under the Session Type Definition section.

  3. You may have to modify your filter settings to specify which sessions and tasks you want to view.

    • In the Platform Management Console, select "Filter Settings" to specify which sessions or tasks to view.

    • For CLI options, refer to the Platform Symphony Reference in the Knowledge Center to find out what filter settings are available for the "soamview" command. For example, "soamview session" displays those sessions in the OPEN state by default. To view other sessions, you will have to specify the -s option.