How do I ensure that applications are disabled before I deactivate the upgrade?

It is important that all applications are disabled before deactivating an upgrade. If deactivation fails to disable applications then:

  1. Verify that the SD service is running.

  2. If the SD from the previous version is running open a command prompt from the previous version and perform a "soam control disable all" to disable all applications.

  3. If the SD service cannot start then manually terminate all the session managers in the cluster.