Transmit Service Data to IBM

Use this tab to select the types of service data and to send it to the IBM Service Support System. Use this only when directed by your service representative or IBM Service Support System.

Select the service data categories requested by IBM.

Note: Some service data categories may not be available for selection and appear grayed. This indicates that no data is available for that category.

Service categories:

Service Data Selections
Select the types of service data to send to IBM from those listed.
Service Data Destination
Specify how your service data is sent to IBM.
Problem Management Hardware Number
If provided, specify the five alphanumeric number that identifies the problem.
Product Engineering Files
Specify a file name to transmit a data service file or a group of data service files to the IBM Service Support System.
Virtual RETAIN Files
Send selected virtual RETAIN files for the specified problem number to RETAIN.

You can find more detailed help on the following elements of this tab:

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