No carrier was detected on the modem.

This problem occurs when the Hardware Management Console modem is attempting to connect to the remote modem, and the remote modem does not respond. This could mean that there is something wrong with the number that is being dialed. A probable cause for this is that the number is not an IBM support number. Insure that the number being dialed is one that is in the list of IBM support numbers.

To find the list of supported number, go to the Local Modem tab of the Customize Outbound Connectivity window, click Add.... The Add Telephone Number window is displayed.

If the number is not found in the list, select one from the list and repeat the test. If the failure continues to occur, contact your next level of support for problem resolution and have them collect the /var/log/messages and the iqyylog.log files.