Service History
Use this window to review or close
problems discovered by Problem Analysis,
or reported using Problem Analysis,
for one or more objects.
A problem is opened when either:
- Problem Analysis determines service is required to correct a problem detected by the object
- A console operator uses the Report a Problem task to report a suspected problem not detected by the object.
Each record of a problem includes detailed information about the problem, and indicates whether the service required
to correct the problem is still pending (an open problem), or is already completed or no longer needed
(a closed problem).
Collectively, the problem and service records are referred to as the service history of the object. Upon viewing
the object's service history, you can:
- Redisplay the Problem Analysis windows that were displayed when a problem was originally reported.
- Display detailed information about a problem.
- Manually close open problems.
Click View on the menu bar, then select the following:
-
Problem Summary...
to display additional information that further
describes the selected problem and
the object it occurred on,
and lists actions performed to diagnose and correct the problem.
- Problem Analysis Panels...
to display again the panels
Problem Analysis displayed to
report the selected problem
when it occurred.
- Repair Information...
to display the repair information for the selected problem.
- Exit
to end this task
and return to the
Hardware Management Console workplace.
Click Close on the menu bar, then select the following:
- Selected Problem
to change the status of selected
open problems to
closed.
- All Problems
to change the status of all open problems to closed.
Click Sort on the menu bar, then select the following:
- By Date
to list problems in order of the dates on which they occurred,
from the most recent problem to the oldest problem.
- By System Name
to list problems in alphabetical order of
the names of the objects on which they occurred.
- By Status
to list all open problems, followed by all closed problems.
Click Help to display help for the current window.
You can find more detailed help on the following elements of this window:
Service History table