Problem Analysis

Use this window to identify a person IBM can contact about the problem, and to specify how to contact IBM to request service.

Provide the following information, then click Request Service...:

Customer name
Specify the name of the person IBM can contact about the problem.
Customer phone
Specify the phone number of the person IBM can contact about the problem.
Transmission Type
Select how to contact IBM to request service, through automatic transmission or manually by telephone.

You can find more detailed help on the following elements of this window:

Request Service...
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