Service History Problem State
This window displays information that identifies an object, describes a specific problem that occurred on it, and lists
actions performed to diagnose and correct the problem.
- System name
- Displays the name of the object on which the problem occurred.
- Machine type
- Displays the machine type of the object.
- Machine model
- Displays the model number of the object
- Machine serial number
- Displays the serial number of the object
- Problem management hardware (PMH) number
- Displays the number assigned to the problem by the IBM service support system.
- Problem number
- Displays the number assigned to the problem by Problem Analysis.
- Problem type
- Identifies the type of problem reported to IBM Service by Problem Analysis, and indicates the type of service required to correct it.
- Problem data
- Displays additional information provided by Problem Analysis specifically for this problem.
The information may be part numbers of parts needed to repair the problem, or reference codes needed to perform additional
problem determination.
You can find more detailed help on the following elements of this window:
Problem State table
OK
Help