Request Service

To report the problem and request service to repair it, click Request Service.

After the service provider receives the service request, a service representative can be sent to the repair site, and can be prepared to repair the problem upon arriving.

Problems are reported to the service provider for the Hardware Management Console. Reporting a problem sends to the service provider the information you provide on this window, and machine information that identifies the console.

If this Hardware Management Console is customized to use the Remote Support Facility (RSF) and is authorized to automatically call for service, the problem information and service request are sent to the service provider automatically with a modem transmission.

Otherwise, additional windows will be displayed to request you authorize an automatic service call, or to provide you with the instructions and information you need to manually contact the service provider, request service, and describe the problem.

After the service provider receives the service request, a service representative can be sent to the repair site, and can be prepared to repair the problem upon arriving.