Customize Remote Service

Use this window to customize the Hardware Management Console for using remote service.

Remote service is two-way communication between the console and the IBM Service Support System for the purpose of conducting automated service operations. Using remote service reduces the operator interaction needed to complete some service operations and provides some console tasks with another source or destination for sending or receiving service information.

The controls you will use to customize the console's remote service settings are determined by whether you want to enable or disable remote service.

Controls for enabling remote service

Enable remote service if you want to allow console connections to the IBM Service Support System.

Select Enable remote service requests to enable remote service. If it is not selected remote service is disabled.

After enabling remote service, use the window's remaining control to customize how service calls are reported:

Authorize automatic service call reporting
To set whether the console automatically reports problems and requests service, select Authorize automatic service call reporting.
Customer Service Center Telephone Number
This field displays the telephone number the console's hardware messages will include as an option for reporting problems and requesting service if automatic service call reporting is disabled. You can change the telephone number whenever necessary.

You can find more detailed help on the following elements of this window:

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