Service History Problem State TYPE2
This list column
displays descriptions of problem states
or their effects on the problem.
- Additional problem information
- Indicates
a service representative,
while performing a repair procedure,
manually edited the service history log to further describe
the problem or its repair.
- Continued in printed information
- Indicates a repair procedure instructed
a service representative to
continue the repair using a printed repair procedure.
- Customer notified
- Indicates
Problem Analysis displayed a panel
to report the problem.
- Duplicate problem closed
- Indicates
Problem Analysis closed the problem because it was a duplicate of another
open problem.
- Inactive problem closed
- Indicates
Service History closed the problem because of inactivity.
- Problem closed
- Indicates Problem Analysis could no longer detect the problem
after a service representative
completed a repair procedure.
- Problem closed by the user
- Indicates the console operator used the Service History task
to close the problem.
- Problem detected
- Indicates Problem Analysis
detected the problem automatically.
- Problem reopened
- Indicates Problem Analysis detected the problem occurred again
after it was repaired and closed.
- Repair ended
- Indicates a service representative
completed a repair procedure.
- Repair resumed
- Indicates a service representative started using a previously
suspended repair procedure.
- Repair started
- Indicates a service representative began a repair procedure.
- Repair suspended
- Indicates a service representative temporarily stopped using
a repair procedure before completing the repair.
- Returned from printed information
- Indicates a service representative
resumed using a repair procedure
to acknowledge completing a printed repair procedure.
- Service authorization complete
- Indicates Problem Analysis successfully transmitted
problem information and requested service
through a
remote support facility (RSF)
connection to the IBM support system.
- Service authorization delayed
- Indicates Problem Analysis reported the a problem,
but the console operator did not request service.
- Service authorization failed
- Indicates Problem Analysis could not successfully transmit
problem information or request service
through a
remote support facility (RSF)
connection to the IBM support system.
- Service authorized electronically
- Indicates Problem Analysis
used the remote support facility (RSF)
to connect to the IBM support system
to transmit problem information and request service.
- Service requested via telephone
- Indicates Problem Analysis
displayed problem information and
instructed the console operator
to call an IBM service representative,
describe the problem,
and request service.
You can find more detailed help on the following elements of this window:
Problem State table
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