Crystal Reports for Rational Application Developer Designer Guide
New report
The Blank Report option is used to create a report from scratch. This is useful when you want the full flexibility and control of building a report from the ground up.
Business Objects, an SAP company
http://www.businessobjects.com/
Support services
http://www.businessobjects.com/services/support/
Product Documentation on the Web
http://support.businessobjects.com/documentation/