Crystal Reports for Rational Application Developer Designer Guide
Finding the data
What data do you want to use in the report?
What specific data should appear in the body of the report?
Does the data exist or does it need to be calculated?
What types of fields contain data?
Business Objects, an SAP company
http://www.businessobjects.com/
Support services
http://www.businessobjects.com/services/support/
Product Documentation on the Web
http://support.businessobjects.com/documentation/