Crystal Reports for Rational Application Developer Designer Guide
Report creation options
Each time you create a new report, you have two options:
Create a report from scratch.
Use another report as a model.
You will probably use each option at some time.
New report
Use another report as a model
Business Objects, an SAP company
http://www.businessobjects.com/
Support services
http://www.businessobjects.com/services/support/
Product Documentation on the Web
http://support.businessobjects.com/documentation/