Crystal Reports for Rational Application Developer Designer Guide
Report Design Concepts
This section describes the basic concepts of report design and helps you decide what information you want to include in your report.
Basic report design
Deciding on the content of the report
Developing a prototype on paper
Business Objects, an SAP company
http://www.businessobjects.com/
Support services
http://www.businessobjects.com/services/support/
Product Documentation on the Web
http://support.businessobjects.com/documentation/