You can configure the manager so that the manager sends email notifications to users whenever there is a change in the state of a work order. When you create a work order, you must specify a group, and the manager sends email notifications to users who are granted access to the group. The manager can send email to a user only if you assign an email address to the user within the connection manager.
You must use a user account with ocmadmin or admin access to access the connection manager.
You must import users into the connection manager before you can assign email addresses to the users.
To assign email addresses to users, you must have the standard Internet email address for each user. For example, user@example.com.
The manager must be enabled to send email notifications to users.