A work order is a request to create or change
a service or service set for a specific purpose. Use work order methods
to create and manage work orders.
Create Work Order method
Use the Create Work Order method to create a work order.
A work order number that identifies the work order is automatically
assigned to the work order.
Update Work Order method
Use the Update Work Order method to update a work order.
If a state transition is specified, the service interface changes
the state of the work order based upon the specified state transition.
If email addresses are associated with users in the manager, the service
interface also notifies users by email.
Get Work Orders method
Use the Get Work Orders method to receive an XML file that
contains links to the work orders.
Get Work Order method
Use the Get Work Order method to receive an XML file that
contains the properties and state of a specified work order. If the
work order is associated with a service or a service set, the XML
file also specifies the service or service set.
Get Active States method
Use the Get Active States method to receive an XML file
that contains the possible work order states for a specified workflow.
Get Active Reachable Transitions method
Use the Get Active Reachable Transitions method to receive
an XML file that contains the state transitions for a specified work
order state within a specified workflow. The XML file contains only
the state transitions that are directly reachable from the specified
work order state.
Run Work Order method
Use the Run Work Order method to run the service that is
associated with a work order. The service can be run without any
changes. Alternatively, you can run the service with input values
that are different from the values that are saved with the service.