Monitoring the status of service instances by using the manager

The manager contains features that you can use to monitor the status of the services that you run.

Dashboard

Use Dashboard to monitor the status of the manager, its associated configured servers, and any services that are run by using the manager.
Service Activity
Use Service Activity to determine whether services are being completed successfully.
  • Service Statistics contains a chart that compares the number of services that are completed successfully with the number of services that fail. You can filter the services shown on this chart by status, server, and period of time.
  • Service Trends contains a chart that shows the success or failure of services over a period of time. You can filter the services shown on this chart by status, server, and period of time.
  • Service Statistics Details shows the service instance records that are generated when service are run. The table shows the folders in which each service is located and the service instance status. Service instance records also show the service instance start time, elapsed time, the service type, and the server that was used to run the service instance.
Data Privacy Compliance
Data Privacy Compliance shows what data is classified as sensitive data and whether data privacy polices are applied to mask the data. Use this information to track whether data privacy policies are in place for sensitive data in nonproduction environments.
  • Data Privacy Overview contains a chart that shows the number of columns that are classified as having sensitive data and the number of columns to which data privacy policies are applied.
  • Data Privacy Statistics contains a chart that shows the classification and policy status of columns by data store.
  • Data Privacy Details shows the data columns that are covered by the charts. Click the charts under Data Privacy Overview and Data Privacy Statistics to filter the list of service instance records.
Data Privacy Enforcement
Data Privacy Enforcement shows information about when and how data is being masked. Each row represents a data column that was masked by a data masking service. Use this information to track whether data privacy policies are being enforced for sensitive data.
Data Growth Consumption
Data Growth Consumption shows how data is archived by data growth services.
  • Data Growth Consumption Summary contains a chart that shows the total amount of data archived over a period of time.
  • Data Growth Consumption Details shows the successfully completed data growth service instances. The table shows the server on which the data growth service was run, the location and name of the archive file, the amount of data that was archived, and information about how the service was run. Click the graph under Data Growth Consumption Summary to filter the list of data growth service instance records.

Service Monitoring

Use Service Monitoring to view a list of service instance records on the manager. A service instance record is created whenever a service or service set is run. Service instance records show the status of each service instance and indicate whether the service instance completed successfully.

Service Monitoring shows all service instance records on the manager, regardless of whether the service or service set was run from Service Management or through the service interface.

Service Monitoring contains two sections:
  • The first section contains a list of service instance records.
  • The second section contains more detailed information about the service instance that is selected in the first section. You can use this information to diagnose problems if the service does not complete successfully.

If you access the manager on an application server, you can create filters to limit the types of service instance records that are displayed in Service Monitoring. You can filter the list by status, service type, server, and service start time. Filters are saved with your user record and are available until you delete the filter.

If you access the manager on an application server, a user can see a service instance record only if the user has access to all groups to which all of the associated services belong. For example, user smith does not have access to any groups. User smith therefore cannot see any service instance records for any services that belong to a group. User smith also cannot see any service instance records for any service sets that contain services that belong to a group.

Work Order Monitoring

The Work Order Monitoring subtab on the Work Orders tab displays a list of the service instances that are generated when you use a work order to run a service or service set. Select a service instance to display the following detailed information about the service instance:
  • Details shows overview information about the selected service instance.
  • Comments shows the comments that were added to the work order that is associated with the selected service instance.
  • Inputs shows the parameters that were used to run the service or the service set.
  • Outputs shows log information that was generated by the server when the service or the service set was run.


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