You can configure the manager so that the manager sends email notifications whenever there is a change in the state of a work order. For example, when a designer associates a service with a work order, the manager can send an email to the users with the requester user role. The manager can send email to a user only if you assign an email address to the user.
Only users with a user role of admin can assign notification email addresses to users.
To assign email addresses to users, you must have the standard Internet email address for each user. For example, user@example.com.
The manager must be enabled to send email notifications to users.