Creating a work order

Use the manager to create a work order, which is a request to create or change a service or service set for a specific purpose. After a work order is created, the work order must be reviewed by other users. The work order can then be approved and fulfilled, or the work order can be returned to you without being fulfilled.

To create a work order, a user must have access to the Work Order Management subtab under the Work Order tab.

You must also create groups for notification purposes before you can create a work order.

To create a work order by using the manager:
  1. Access the manager on the application server.
  2. Click Work Orders.
  3. Click New
  4. Enter a description that states the business reason for the request and outlines what the service or service set must do. Also, select a group that is to be notified when the work order changes state. You can change the priority of the work order and add more comments as appropriate.
  5. Click Send Request.


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