| State |
Action |
| Pending Review |
- To approve the work order for development, click Edit,
enter a comment into Add comments, and click Approve.
- To deny the work order and return the work order to the requester
for more information or closure, click Edit,
enter a comment into Add comments, and click Deny.
- To close a work order, click Edit,
click Terminate, and click OK to
confirm.
|
| Denied by Reviewer |
- To add a comment without changing the state,
click Edit, enter the comment into Add
comments, and click Save.
- To resubmit the work order to the reviewer, click Edit,
enter a comment into Add comments, and click Resubmit.
- To close a work order, click Edit,
click Terminate, and click OK to
confirm.
|
| Pending Creation |
- To add a comment without changing the state,
click Edit, enter the comment into Add
comments, and click Save.
- To accept the work order for further review or development, click Accept (user
roles admin and designer only).
- To close a work order, click Edit,
click Terminate, and click OK to
confirm.
|
| In Progress |
- To add a comment without changing the state,
click Edit, enter the comment into Add
comments, and click Save.
- To fulfill the work order, click Edit,
and then click Fulfill. You can then fulfill
the work order in either of the following ways:
- Associate a service or service set with the work order to enable
the requester to run the work order.
- Indicate that you fulfilled the work order by running the services
yourself.
When you are done, click OK, enter any
appropriate comments into Add comments, and
click Save.
- To reject the work order and return the work order to the requester
for more information or closure, click Edit,
enter a rejection comment into Add comments,
and click Reject.
- To close a work order, click Edit,
click Terminate, and click OK to
confirm.
|
| Rejected by Designer |
- To add a comment without changing the state,
click Edit, enter the comment into Add
comments, and click Save.
- To resubmit the work order to the designer,
click Edit, enter a comment into Add
comments, and click Resubmit.
- To close a work order, click Edit,
click Terminate, and click OK to
confirm.
|
| Incomplete |
- To run the service or service set that is associated
with the work order, click Inputs, edit the
inputs for the service or for the services in the service set, click Save,
and click Run.
- To add a comment without changing the state,
click Edit, enter the comment into Add
comments, and click Save.
- To close a work order, click Edit,
click Terminate, and click OK to
confirm.
|
| Ready |
- To run the service or service set that is associated
with the work order, click Inputs, edit the
inputs for the service or for the services in the service set, click Save,
and click Run.
- To add a comment without changing the state,
click Edit, enter the comment into Add
comments, and click Save.
- To return the work order to the designer, click Edit,
enter a comment into Add comments and click Return.
- To close a work order, click Edit,
click Terminate, and click OK to
confirm.
|
| Returned to Designer |
- To add a comment without changing the state,
click Edit, enter the comment into Add
comments, and click Save.
- To resubmit the work order to the requester, click Edit,
enter a comment into Add comments, and click Resubmit.
- To close a work order, click Edit,
click Terminate, and click OK to
confirm.
|