The organization's processes
include all the processes used by the organization and its projects. Candidate
improvements to the organization's processes and process assets are obtained from
various sources, including measurement of the processes, lessons learned in
implementing the processes, results of process appraisals, results of product evaluation activities, results of benchmarking against other organizations’ processes, and recommendations from
other improvement initiatives in the organization.
Process improvement occurs within the context of the organization’s needs and is used to address the organization’s objectives. The organization encourages participation in process improvement activities by those who will perform the process. The responsibility for facilitating and managing the organization’s process improvement
activities, including coordinating the participation of others, is typically assigned to a process group. The organization provides the
long-term commitment and resources required to sponsor this group and to ensure the effective and timely deployment of
the improvements.
Careful planning is required to ensure that process improvement
efforts across the organization are adequately managed and implemented. The organization’s planning for process
improvement results in a process improvement plan.
The organization’s process
improvement plan will address appraisal planning, process action planning, pilot planning, and deployment planning. Appraisal plans describe the appraisal timeline and
schedule, the scope of the appraisal, the resources required to perform the
appraisal, the reference model
against which the appraisal will be performed, and the logistics for the
appraisal.
Process action plans usually result from appraisals and document how specific improvements
targeting the weaknesses uncovered by an appraisal will be implemented. In
cases in which it is determined that the improvement described in the process action plan should be tested on a small group before deploying it across the
organization, a pilot plan is generated.
Finally, when the improvement is to be deployed, a deployment plan is used. This plan describes when and how the
improvement will be deployed across the organization.
Organizational process assets are used to describe,
implement, and improve the organization's processes
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