A Business Use Case is an account of a pattern of use in a business, and the effect that use has on the
environment (represented by business actors) and on the business itself. The pattern of use can change the way the
business responds to future events or interactions.
Business Use Cases are useful for any organization that wants to know what value the business provides and how it
interacts with its environment. Stakeholders and business analysts use Business Use Cases to describe business
processes and to understand the effect of any proposed changes (for example, a merger or a first CRM implementation) on
the way the business works. Business Use Cases are also used by system analysts and software architects to understand
the way a software system fits into the organization. Test managers use Business Use Cases to provide context for
developing test scenarios for software systems. Project managers use Business Use Cases for planning the content of
business-modeling iterations and tracking progress.
A Business Use Case describes a business process from an external, value-added point of view. Business Use Cases are
business processes that cut across organization boundaries, possibly including partners and suppliers, in order to
provide value to a stakeholder of the business. A Business Use Case is a process-oriented specification of business
behavior in response to the following:
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interaction between business and business actors
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significant business events
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