Operational Objective: Increase Value

Relationships
Main Description

Description


Value can be different depending on what your organization measures. For example, the value of an insurance business unit is the number of claims processed. The value of an IT shop is the number of resolved service requests. 


For software delivery, value is based on delivering features or functions that stakeholders need.  Value is delivered when the software put in production returns on the customer’s investment over time in terms of revenue increase, cost savings, customer relations, service improvement, or reputation.

To monitor Value status for a project, see the Value Dashboard.



Strategies


The following strategies help increase value in software delivery:


    • Increase value by delivering high value, high priority features that are needed
      • Indicators
        • High number of features that have not been used
        • Large and aging enhancement request backlog
        • Large amounts of post-delivery support
        • Low customer satisfaction levels

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