Evaluate Exceptions and Problems
The first step is to evaluate each of the problems/issues identified in the Status Assessment and Issues List.
Most projects run a regular (often weekly) "Issues Meeting" for this purpose attended by the project manager, software architect and team leads.
For each problem/issue you need to identify the cause, its impact on the project, and determine what your options are to resolve it.
You should also determine if the possible solutions are within the authority of the project team to implement.
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Determine Appropriate Corrective Actions
Next, for each problem/exception, select the preferred approach for resolution and determine the steps you need to take to implement it.
If this approach will require a change to the Software Development Plan or
the product's requirements or design, you will need to create a Change Request and implement the change
following the project's Configuration Management Plan. If the approach does not change one of the baselined
plans then the solution can be implemented by the project manager issuing a new Work Order. In either case,
if the preferred solution is beyond the authority of the project team the issue should be escalated to the
Project Review Authority for resolution. For example, if the Project Manager has determined that, without
corrective action, the current iteration will not meet its planned end date, the preferred course of action
is to re-scope the iteration (because iterations are timeboxed): if this impacts something that is deliverable to the
customer at the end of the iteration, then it should not be done unilaterally by the project team.
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Issue Change Requests and/or Work Orders
Once the corrective action for each problem or exception has been determined, and any necessary approvals,
the project manager documents the work involved and raises Change Requests and/or Work Orders to initiate
the work. The project manager is often able to retire issues from the Issues List at this point, because
the closure will be tracked by other means.
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