When you have the product open,
you might want to use the
problem reporting facility from the Help menu.
Procedure
- In IBM® Rational® Rhapsody®,
select to open the Generate Support
Request window.
- If requested,
enter your ICN (IBM customer
number), select your Geographic
Region and click OK to access the Generate
Support Request form.
- Review
the Rhapsody Information and System
Information areas
to verify the accuracy of the automatically entered data.
- From the Impact field, select the
severity of the problem.
- In
the Summary field, summarize the
problem.
- In the Problem field,
type a detailed
description of the problem.
- If
possible, take a snapshot of the problem
and attach it to the problem report. Click the Rhapsody
Window Snapshot button or Screen Snapshot button,
whichever is applicable, and select the snapshot file from wherever
you have it on your machine.
- If
possible, add the model, active component,
files, and a video capture or whichever you can by using the buttons
in the Attachment Information area.
- Include an item description for each item
in the Attachment Information area, if needed.
- Click Preview and Send to
submit the report.
Results
The
problem report is recorded in the case
tracking system for the product and put into a queue to be assigned
to a support representative. This representative works with you to
be certain that your problem is solved.
Note: If
your
Rational Rhapsody system
unexpectedly shuts down, it displays a message asking if you want
to send a problem report to technical support. If you select to send
the report, the system displays the same online form that is available
from . However, this form contains information
about the problem encountered in addition to the information that
is typically entered to describe your system. Add any more information
that you can to help the support staff identify the problem and then
click
Preview and Send.