Viewing synchronization status

Each work item record contains information that describes the status of synchronization operations involving that work item. View the synchronization status to verify that changes are flowing between work items and ClearQuest® defects and to troubleshoot problems.

About this task

To see the synchronization status for a work item:

Procedure

  1. Navigate to the work item in the Team Artifacts view, right-click the work item, and select Open.
  2. Click the Links tab in the Work Items editor. In the Links section, double-click the entry under the External connection heading. The following table lists and describes the possible synchronization status values.
    Table 1. Synchronization status values
    Synchronization status Description
    Conflict Conflicts can occur when two users make nearly simultaneous changes to a ClearQuest record and its corresponding work item. The changes result in a ClearQuest field and the work item property to which it is mapped containing different values. You need to resolve the conflict so that the work item property and ClearQuest field contain the same field values.
    Cycle Too many incoming and outgoing synchronization operations have occurred without completing successfully.
    Incoming error An error occurred that prevented incoming synchronization of changes from ClearQuest from completing successfully.
    OK An incoming-outgoing or outgoing-incoming cycle has occurred and the resulting states (with respect to the properties being synchronized) are equivalent.
    Outgoing error An error occurred that prevented outgoing synchronization of changes from Rational Team Concert™ to ClearQuest from completing successfully.
    Pending (blocked) Changes could not be applied due to a dependency on another object that is not yet connected.
    Pending incoming Outgoing changes (from Rational Team Concert to ClearQuest) have been applied. If the next incoming state is equivalent, the status changes to OK.
    Pending outgoing Incoming changes (from ClearQuest to Rational Team Concert) have been applied. If the next outgoing state is equivalent, the status changes to OK.
    Uninitialized This is the initial state. Synchronization has not occurred.

    The Synchronization Status tab also contains a table that lists the fields and values of the ClearQuest defect record (External Property and External Value) and the mapped properties and property values (Item Property and Item Value) in the corresponding work item. You can examine these values to verify that synchronization is occurring as you expect it to.

  3. To see the synchronization rule that controls synchronization between the work item and the ClearQuest defect, click the link next to Synchronization rule.
  4. If a synchronization operation for the work item has not completed successfully, you can click the Retry Incoming Synchronization or Retry Outgoing Synchronization button.

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