As you work to address the issues raised in a work item,
periodically update the work item to describe your work and the current
state of the item.
About this task
To update work items:
- To work on a work item, find it by entering an ID or text
in the quick search field; running a query that retrieves work items
that have been assigned to you; or by clicking a link from an E-mail
message. From the query results grid, click an entry to open it in
the work item editor. Alternatively, you can click the Action icon
in the Action column of the results grid to
open the work item in an inline editor.
- Read the description, comments, and any attachments.
- Select Start Working from the State property
drop-down list to indicate that the work item is in progress. If you
have a question or comment, you can click the Add Comment link
in the Discussion section and enter your text.
The comment is not saved until you save the work item. All subscribers
of the work item receive notification of your comment when you save
the work item. When you add a comment, you are added as a subscriber.
Alternatively, you can click the submitter's name in the Created
By property to send an E-mail message.
To
add subscribers, click Add in the Subscribers section
on the Links tab. However, be conservative
when adding subscribers because they receive E-mail notifications
whenever the work item is changed.
Optionally, change the owner
to a different user, and add a comment that explains why you reassigned
the work item.
Click Save to save your
changes.
- To resolve a work item, open the work item and select Resolve from
the State property drop-down list. In the adjacent Resolution property
drop-down list, select an entry, such as Fixed, Works
For Me, or Duplicate that describes
how you resolved the work item. Enter a comment in the Discussion section
that further explains your actions. If you resolve a work item as
a duplicate, you also need to specify the other work item in the Links section
on the Links tab. Click Save to
save your changes.