Performance Measurement practices involve setting up and
managing a performance measurement system.
A performance measurement system is an integral part of a performance
improvement system framework. Performance measurement provides the
foundation of methods and activities to effectively establish and
maintain an infrastructure to capture and report metrics that quantify
the organization's achievement of defined performance objectives.
This foundation is expressed as two practices:
- Setting up a Performance Measurement System: Targeting the creation
of the physical measurement system for regular collection and consolidation
of selected metrics.
- Managing Performance through Measurement: Providing direction
for effective metric interpretation, decision-making, and action execution.
Performance measurement embraces the following core principles
to leverage metrics for maximum business value to the organization:
- The measurement framework must extend outcome measures to monitor
for business goal achievement with control measures to continuously
evaluate and adjust the execution of improvement initiatives.
- Performance measurements mirror a hierarchy of causal relations
whereby lower level, activity-based measures directly impact achievement
of higher order measures.
- Measures mirror and assess achievement of overall business goals
supported by operational objectives and driven by change initiatives
for adoption of innovative practices.
The strengths of
Rational Team Concert™ as
a performance measurement tool lie in its ability to monitor lower
level activity-based measurements.
Multi-tiered performance measurement involves monitoring key measures
organized on three levels::
- business
- operational
- practice
Rational Team Concert provides
some measurement capabilities at the operational level, but is primarily capable
of practice level measurement. For more information on these three
levels of measurement, reference the Practices library that comes
with IBM Rational Method Composer. For general information on IBM
Practices, see
IBM Practices on developerWorks.