To troubleshoot an agent on Windows®,
do the following:
- Check for installed executable files. Verify that these files
are present in the agent installation directory:
- bfagent.exe
- bfdispatch.exe
Note: Before you continue, determine whether you have a custom
configuration. If you have a custom configuration, save BFAgent.conf
outside of the installation directory, and then restore it after installation.
- Reinstall the agent. You can solve most Windows agent problems by reinstalling the
agent. It updates the executable files and restores registry keys.