Troubleshooting and support for Rational Publishing Engine
To help you troubleshoot Rational® Publishing Engine,
you can review some of the known issues and find information on using
the log files.
- Version compatibility
Some templates and document specifications can be opened and used in other versions of Rational Publishing Engine than the version they were created in. In Rational Publishing Engine 1.2 and later, you can choose which template structure to use, thereby making it compatible with templates created in any other version of Rational Publishing Engine. - Latest support information for Rational Publishing Engine
IBM® Rational Support provides information about software issues, including technotes, tips, and workarounds. - Diagnostic tools
To troubleshoot issues, you can use the diagnostic tools available in Rational Publishing Engine such as the template verification tool, the Console view, the Problems view, and log files. - Startup issues
When the Rational Publishing Engine Document Studio or Launcher clients do not start, review these issues and troubleshooting suggestions. - Debugging a template
You can debug your document templates to solve problems that occur during document generation. - Output generation issues
When the output of your template does not display as you expected, review these issues and troubleshooting suggestions. - Data source issues
If the data from the data source is not being retrieved, review these common issues and troubleshooting suggestions that apply to all data sources.
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