Collecting and sending logs to IBM Support Assistant

You can collect data in log files from IBM® Rational® Focal Point™ and send the logs to IBM Support Assistant.

Procedure

  1. Log in to the IBM Software Support website with your IBM User ID and password.
  2. Download and install the IBM Support Assistant. Links for the download and installation information are available from the Support Assistant web page at http://www.ibm.com/software/support/isa/.
  3. Start the IBM Support Assistant workbench.
  4. On the Welcome page, click either Manage Service Request or Launch Activity > Manage Service Request.
  5. Click the Collect and Send Data tab.
  6. In the left pane, select a data collection option.
  7. Click Collect All. The status of the log collection is displayed.
  8. In the Collector selection field, select IBM Rational Focal Point.
  9. Type a summary and description of the log collection, and then click OK.
  10. In the User Input window, click Browse and select the directory of the saved log file.
  11. Click OK.

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