You can collect data in log files
from IBM® Rational® Focal Point™ and
send the logs to IBM Support Assistant.
Procedure
- Log in to the IBM Software Support website with your IBM
User ID and password.
- Download and install the IBM Support Assistant. Links for
the download and installation information are available from the Support
Assistant web page at http://www.ibm.com/software/support/isa/.
- Start the IBM Support Assistant workbench.
- On the Welcome page, click either Manage Service
Request or .
- Click the Collect and Send Data tab.
- In the left pane, select a data collection option.
- Click Collect All. The
status of the log collection is displayed.
- In the Collector selection field,
select IBM Rational Focal Point.
- Type a summary and description of the log collection, and
then click OK.
- In the User Input window, click Browse and
select the directory of the saved log file.
- Click OK.