Rational Developer for System z

Troubleshooting and support for Rational Developer for System z

To help you troubleshoot some of the problems you may encounter while developing applications, the IBM® Support Assistant, Developer for System z® diagnostic documents, and the Rational® Developer for System z support page are available.

IBM Support Assistant

The IBM Support Assistant gives you additional access to support information by providing:
  • a search across many sources
  • support links
  • easy access to the ESR service tool
You can access the IBM Support Assistant from the Help menu. For an online demonstration of the IBM Support Assistant, click the following link: IBM Support Assistant Demonstration

Obtaining necessary diagnostic documents

Rational Developer for System z logs all information, warning, and severe error messages in a file called workspace/.metadata/.log. A new .log file is created for each session of the workbench. If a .log file exists, it is backed up as .bak_x.log, where x is a sequential number. You can also see the contents of the log file in the Remote Error Log view. All messages are logged always. You do not have to do anything to set logging levels or enable logging. The messages in the log file are intended for user consumption.

Trace messages are generated and placed in the workspace/.metadata/.trace file if you set the tracing level for one or more of the Rational Developer for System z tracers. Trace messages consist of the detailed path of execution for a product component and are intended for use by Rational Developer for System z developers and support staff, not for user consumption. The trace files are usually requested by the support team. If trace is enabled, a new .trace file is created for each session of the workbench. If a .trace file exists, it is backed up as .bak_x.trace.

To set the trace level for a component that has been enabled for tracing, go to Window -> Preferences -> Tracing.

For more information about setting tracing levels, see Tracing.

For information on enabling tracing, see Tracing Tab.

Link to Rational Developer for System z support page

The Rational Developer for System z support page can be found here: http://www.ibm.com/software/awdtools/rdz/support/


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