| Problem | Possible solution |
|---|---|
| The import engine does not start, or takes longer than expected to run. | Start the import engine again; if it is started, a message states that it is started. |
| After you start the import engine, a message states that the import engine is running, even though you know that it is not running. | In the web UI of the Design Management Server, go to the Import Definition page. Type the import engine name and click Test to see if the import engine is running. |
| An import operation failed or it completed with warnings. | In the web UI of the Design Management Server, go to the Import Status page and review the error, warning, and information messages that relate to your import operation. When the import process completes, you can view the number of resources and elements in the report, as well as other important statistics that relate to the import process. |
| Model content is no longer displayed on the Design Management Server; however, the model content is displayed if you view a snapshot. | The import definition might be deleted. When you delete an import definition, all related imported model data is also deleted from the Design Management Server. Reimport the model data to view it on the server, or view the model through a snapshot. |
| On the Import Definition page, the Test button beside the import engine name displays a message that a connection is not established. | Ensure that the import engine ID is identical to what was specified when the import engine was configured. Import engine IDs are case sensitive. |