Check the z/OS® console for associated IMS Connect and RRS error messages. For diagnostic information on the RRS return code (rrs_routinecode) locate the RRS routine name (rrs_routine) within z/OS V1R9 MVS Programming: Resource Recovery, or the same manual for the version of your release of z/OS.
Refer to the information center for the version of WebSphere® Application Server that you use for steps on how to acquire transaction information and global transaction ID (XID) within theWebSphere Application Server logs. Refer to IMS Version 12 Communications and Connections for IMS Connect commands that list the XIDs and their associated units of recovery (URs). Determine the XIDs and URs that are involved and the result that should have been committed to IMS. Verify values within IMS to determine that a heuristic state, where the completion of the transaction cannot be determined, has occurred. Decide the action to take to rectify the data within IMS so that it matches the result that would have been committed, or to rectify the other databases that are involved to return to a state before the execution of that transaction.