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(→Consideration before filing a ticket)
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(→Consideration before filing a ticket)
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| Line 18: | |||
| Don't: | Don't: | ||
| - | *Post <u>only</u> the error in the description (this hardly ever enough information for us to help you) | + | *Post <u>only</u> the error in the description (this hardly ever enough information for us to help, as most error messages can be caused by many different things) |
| *Leave out basic information about the third party product you're interfacing with (We're way more familiar with uDeploy than we are with third party products here in support) | *Leave out basic information about the third party product you're interfacing with (We're way more familiar with uDeploy than we are with third party products here in support) | ||
| *Use the same ticket for a different problem unless it stems from the original issue (we use tickets for future troubleshooting. Please, no "oh by the way"s) | *Use the same ticket for a different problem unless it stems from the original issue (we use tickets for future troubleshooting. Please, no "oh by the way"s) | ||
