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This page describes solutions to many commonly asked questions that Urbancode support fields for uDeploy.
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== Consideration before filing a ticket ==
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In order to provide an accurate and timely resolution to ticket, there a few basic things that should be taken into account before filing a ticket. Here are some things to preemptively consider that will likely be asked for during the ticket's life:
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If it's a configuration question:
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*What are you trying to do?
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*What specifically isn't working?
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*Have you checked the docs [http://docs.urbancode.com/uDeploy/4.8/html/content/index.html here]?
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If it pertains to an error:
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*Provide the step's output log (black command prompt box in the component process request screen)
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*Provide the server's logs, at least back to the beginning of the deployment (%server_home%/var/log)
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*What step is giving the error?
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*What plugin does the step belong to?
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*How do you have your step configured?
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*What do you expect the outcome to be, once corrected?
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