Version Differences for What to Consider When Submitting a Support Ticket

Revision as of 31 January 2013 15:10 (Added first section.) ← Previous diff

Revision as of 31 January 2013 15:10 Next diff →

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	* Command trace output (designated by the black '''C:\>''' icon in the UI).		* Command trace output (designated by the black '''C:\>''' icon in the UI).
	* Run agent communication test		* Run agent communication test
-	** If the agent is incorrectly showing a state of offline, and the running man icon is not available, you can still initiate a connection by following the steps listed [link here].	+	** If the agent is incorrectly showing a state of offline, and the running man icon is not available, you can still initiate a connection by following the steps listed [http://wiki.urbancode.com/AnthillPro/Perform_Agent_Connection_Test here].
	** If multiple agents are failing, you can try the restart broker option from the AHP UI.		** If multiple agents are failing, you can try the restart broker option from the AHP UI.