Version Differences for What to Consider When Submitting a Support Ticket

(Server Outage)
(Added "timeframe" notice)
Line 3:
  = Typical Scenarios =    = Typical Scenarios = 
       
    + Always remember to '''INCLUDE A TIMEFRAME''' whenever a particular issue happens. In this way, this will allow us to cull the information down in the logs to whatever we need.  
       
  == Agent Communication Issues (Timeouts, Transfer of Logs Failure, etc.) ==    == Agent Communication Issues (Timeouts, Transfer of Logs Failure, etc.) ==