Version Differences for What to Consider When Submitting a Support Ticket

(Typical Scenarios)
(Typical Scenarios)
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  = Typical Scenarios =    = Typical Scenarios = 
       
- Always remember to <font size="4" face="impact">INCLUDE A TIMEFRAME</font> whenever a particular issue happens. In this way, this will allow us to cull the information down in the logs to whatever we need.   + Always remember to <font size="4" face="impact" color="gold">INCLUDE A TIMEFRAME</font> whenever a particular issue happens. In this way, this will allow us to cull the information down in the logs to whatever we need.  
       
  It also helps to have a screenshot of the '''Current Activity --> Resources''' tab so we can see memory usage on the server whenever something happens.    It also helps to have a screenshot of the '''Current Activity --> Resources''' tab so we can see memory usage on the server whenever something happens.