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(→Stuck Requests/Build Lives)
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(Adding in critical note, and ah3server file locations)
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| Line 19: | |||
| * '''ah3server.out''' from server | * '''ah3server.out''' from server | ||
| * '''ah3server.err''' from server | * '''ah3server.err''' from server | ||
| + | * Server startup script | ||
| + | ** '''%SERVER_HOME%\bin\ah3server.cmd''' on Microsoft Windows platform. | ||
| + | ** '''$SERVER_HOME/bin/ah3server''' on *nix platforms. | ||
| + | *** If on *nix platform, please also submit '''$SERVER_HOME/bin/setenv.sh''' as well | ||
| * Screenshot of the '''Current Activity --> Resources''' tab | * Screenshot of the '''Current Activity --> Resources''' tab | ||
| * (Potentially) Thread dump of the AHP server java process | * (Potentially) Thread dump of the AHP server java process | ||
| Line 24: | |||
| + | === Critical Note on Server Restart === | ||
| + | Before you even consider restarting the server, you will most likely want to do a quick scan of the '''ah3server.out''' logs for any sort of memory errors, specifically ''OutOfMemory'' errors. If you see an ''OutOfMemory'' error, we will also want a heap dump. You can get more information on how to do this by visiting the [[Dumps from a Java Process]] page. | ||
| == Script Errors == | == Script Errors == | ||
