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(Adding in critical note, and ah3server file locations)
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(Organized alphabetically)
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| Line 14: | |||
| ** If multiple agents are failing, you can try the restart broker option from the AHP UI. | ** If multiple agents are failing, you can try the restart broker option from the AHP UI. | ||
| + | == Licensing Issues == | ||
| + | * Screenshot of the '''System --> Licenses''' main page and '''Committers''' tab | ||
| + | == Script Errors == | ||
| + | * '''ah3server.out''' from server | ||
| + | * '''ah3server.err''' from server | ||
| + | * Screenshot of the UI of where the failure occurred | ||
| + | * IF UI error (''jasper exception, catalina exception, etc.'') click on '''more info''' and provide the contents in the ticket | ||
| == Server Outage == | == Server Outage == | ||
| Line 29: | |||
| Before you even consider restarting the server, you will most likely want to do a quick scan of the '''ah3server.out''' logs for any sort of memory errors, specifically ''OutOfMemory'' errors. If you see an ''OutOfMemory'' error, we will also want a heap dump. You can get more information on how to do this by visiting the [[Dumps from a Java Process]] page. | Before you even consider restarting the server, you will most likely want to do a quick scan of the '''ah3server.out''' logs for any sort of memory errors, specifically ''OutOfMemory'' errors. If you see an ''OutOfMemory'' error, we will also want a heap dump. You can get more information on how to do this by visiting the [[Dumps from a Java Process]] page. | ||
| - | == Script Errors == | ||
| - | * '''ah3server.out''' from server | ||
| - | * '''ah3server.err''' from server | ||
| - | * Screenshot of the UI of where the failure occurred | ||
| - | * IF UI error (''jasper exception, catalina exception, etc.'') click on '''more info''' and provide the contents in the ticket | ||
| - | == Licensing Issues == | ||
| - | * Screenshot of the '''System --> Licenses''' main page and '''Committers''' tab | ||
| == Stuck Requests/Build Lives == | == Stuck Requests/Build Lives == | ||
