Version Differences for What to Consider When Submitting a Support Ticket

(Server Outage)
(Typical Scenarios)
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  Always remember to <font size="4" face="stencil">'''INCLUDE A TIMEFRAME'''</font> whenever a particular issue happens. In this way, this will allow us to cull the information down in the logs to whatever we need.    Always remember to <font size="4" face="stencil">'''INCLUDE A TIMEFRAME'''</font> whenever a particular issue happens. In this way, this will allow us to cull the information down in the logs to whatever we need. 
       
    + It also helps to have a screenshot of the '''Current Activity --> Resources''' tab so we can see memory usage on the server whenever something happens.  
       
  == Agent Communication Issues (Timeouts, Transfer of Logs Failure, etc.) ==    == Agent Communication Issues (Timeouts, Transfer of Logs Failure, etc.) ==