Version Differences for What to Consider When Submitting a Support Ticket

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Line 109:
  </tr>    </tr> 
  <tr>    <tr> 
- <td bgcolor=#E64848><font color=white>'''emergency'''</font></td>   + <td bgcolor=#E64848 align=center><font color=white>'''emergency'''</font></td>  
  <td>Reserved for '''PRODUCTION''' outages; '''PRODUCTION''' system crashes</td>    <td>Reserved for '''PRODUCTION''' outages; '''PRODUCTION''' system crashes</td> 
  </tr>    </tr> 
Line 115:
- <td bgcolor=#FF9933><font color=white>'''high'''</font></td>   + <td bgcolor=#FF9933 align=center><font color=white>'''high'''</font></td>  
  <td>Any type of '''PRODUCTION''' issue that involves deployments failing/builds failing and is '''''CURRENTLY IMPACTING'''''</td>    <td>Any type of '''PRODUCTION''' issue that involves deployments failing/builds failing and is '''''CURRENTLY IMPACTING'''''</td> 
    + </tr>  
    + <tr>  
    + <td bgcolor=#3399FF align=center><font color=white>'''medium'''</font></td>  
    + <td>Configuration & setup issues; general job failures</td>  
    + </tr>  
    + <tr>  
    + <td bgcolor=#99CC00 align=center><font color=white>'''low'''</font></td>  
    + <td>General questions/inquiries, feature requests, licensing, etc.</td>  
  </tr>    </tr> 
  </table>    </table>