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(→Script Errors / Catalina Errors / UI Errors)
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(Moved a lot of the script errors stuff to a general section)
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| ** If multiple agents are failing, you can try the restart broker option from the AHP UI. | ** If multiple agents are failing, you can try the restart broker option from the AHP UI. | ||
| + | == General Errors (Job Failures, etc.) == | ||
| + | * '''ah3agent.out''' from afflicted agent | ||
| + | * '''ah3server.out''' from server | ||
| + | * '''ah3server.err''' from server | ||
| + | * Command trace output (designated by the black '''C:\>''' icon in the UI). | ||
| + | ** It is also '''VERY HELPFUL''' to test and see if you get the same error outside of anthill. So, if you have a failed job step (such as a changelog or info step), try logging onto the agent box using the same account the agent is running as. Then try the step outside of anthill to see if the same error occurs. For example: <pre>Subversion command line: svn info --username anthillpro --password ***** --revision {2013-02-20 19:26:26 +0000} https://svn-repo/root | ||
| + | Subversion command working Directory: %AGENT_HOME%\bin | ||
| + | Subversion command environment: | ||
| + | AH_AUTH_TOKEN=***** | ||
| + | ================================================================================ | ||
| + | Path: root | ||
| + | URL: https://svn-repo/root | ||
| + | Repository Root: https://svn-repo/ | ||
| + | Repository UUID: XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX | ||
| + | Revision: 300000 | ||
| + | Node Kind: directory | ||
| + | Last Changed Author: admin | ||
| + | Last Changed Rev: 299999 | ||
| + | Last Changed Date: 2012-02-29 14:59:59 -0400 | ||
| + | |||
| + | ================================================================================ | ||
| + | command exit status: 0 </pre>From this information, I should be able to run the following on the command line and get the exact same result...if I don't, then ''anthill is doing something differently'' '''OR''' I didn't run as the correct user account that the agent is using.<pre>svn info --username anthillpro --password anthillpro --revision "{2013-02-20 19:26:26 +0000}" https://svn-repo/root</pre> | ||
| + | * Screenshot of the failed build life page | ||
| + | ** More complicated projects/builds may require screenshots of the '''Workflow Definition''', the '''Job Configuration''', or even potentially a '''Project Export'''. | ||
| == Installation Errors == | == Installation Errors == | ||
