Version Differences for What to Consider When Submitting a Support Ticket

Revision as of 31 January 2013 15:15 (Added all headings.) ← Previous diff

Revision as of 31 January 2013 15:16 (→Stuck Requests/Build Lives) Next diff →

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	* Attempt to abort workflows/requests in the UI and revoke any locks		* Attempt to abort workflows/requests in the UI and revoke any locks
	* If abort or lock revoking does not resolve the issue, please provide a thread dump of the AnthillPro server's java process		* If abort or lock revoking does not resolve the issue, please provide a thread dump of the AnthillPro server's java process
-	* Consult [this SQL] if this is still occurring	+	* Consult [http://wiki.urbancode.com/AnthillPro/Workflows_Stuck_on_the_AHP_Server this SQL] if this is still occurring