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(→Table of Explanation)
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(→Table of Explanation)
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| Line 107: | |||
| <th><font color=white>'''Severity'''</font></th> | <th><font color=white>'''Severity'''</font></th> | ||
| <th><font color=white>'''Explanation'''</font></th> | <th><font color=white>'''Explanation'''</font></th> | ||
| + | <th><font color=white>'''SLA Explanation'''</font></th> | ||
| </tr> | </tr> | ||
| <tr> | <tr> | ||
| + | |||
| + | |||
| Line 113: | |||
| + | <td>A critical error or failure by the Licensed Program is causing extreme, severe and unreasonable difficulty to Customer, depriving Customer of all or virtually all production value and use of the Licensed Program.</td> | ||
| </tr> | </tr> | ||
| <tr> | <tr> | ||
| + | |||
| + | |||
| Line 117: | |||
| + | <td>A non-critical error or failure by the Licensed Program that does not deprive Customer of all or virtually all production value and use of the Licensed Program; but has a high impact on the operation of the Licensed Program and no work-around.</td> | ||
| </tr> | </tr> | ||
| <tr> | <tr> | ||
| + | |||
| + | |||
| Line 121: | |||
| + | <td>An error, failure, or defect that does not have a significant impact on the operation of the Licensed Program; or a high-impact error, failure, or defect for which a work-around is in place.</td> | ||
| </tr> | </tr> | ||
| <tr> | <tr> | ||
| + | |||
| + | |||
| Line 125: | |||
| + | <td>A non-urgent request for information, training, licenses, or other issue that would be nice to have in a future release. This includes requests for behavior that is not currently intended in the version of the Licensed Program. Any action undertaken regarding feature requests, if any, will be at the sole discretion of Urbancode. </td> | ||
| </tr> | </tr> | ||
| </table> | </table> | ||
