Version Differences for What to Consider When Submitting a Support Ticket

Revision as of 17 April 2013 16:49 (→Table of Explanation) ← Previous diff

Revision as of 08 May 2013 11:56 (Added in heap dump notice) Next diff →

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	*** If on *nix platform, please also submit '''$SERVER_HOME/bin/setenv.sh''' as well		*** If on *nix platform, please also submit '''$SERVER_HOME/bin/setenv.sh''' as well
	* Screenshot of the '''Current Activity --> Resources''' tab		* Screenshot of the '''Current Activity --> Resources''' tab
-	* (Potentially) [http://wiki.urbancode.com/AnthillPro/Dumps_From_a_Java_Process Thread Dump] of the AHP server java process	+	* '''[http://wiki.urbancode.com/AnthillPro/Dumps_From_a_Java_Process Thread Dump] of the AHP server java process'''
		+	* '''(Potentially) [http://wiki.urbancode.com/AnthillPro/Dumps_From_a_Java_Process Heap Dump] of the AHP server java process'''