| Rational DOORS version 9.2 Known Problems |
IBM Corporation 02 June, 2009 |
© Copyright IBM Corporation 1993, 2009;
U.S. Government Users Restricted Rights - Use, duplication, or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.
This file contains details of known problems in IBM® Rational® DOORS® 9.2 (Rational DOORS).
It is divided into the following sections:
For the latest news and information on Rational DOORS, visit the
Rational Software Support site.
| Defect Number | Summary | Workaround |
| 30171 | Create a new attribute in a module, then edit the attribute and clear the Inherit from parent check box on the Access (Value) tab and click OK. Select the new attribute and click Edit. Select the Access (Value) tab and select any user or group in the list. The Remove and Edit buttons are unavailable and the access rights can't be edited. | Select and clear the Inherit from parent check box. The Remove and Edit buttons will be available until you close the dialog box. |
| Defect Number | Summary | Workaround |
| The 'From' line in email messages sent from the Change Proposal System may display Japanese characters as question marks (?). | The problem is reported in the Microsoft Knowledge Base article: http://support.microsoft.com/default.aspx?scid=kb;en-us;324603. This contains information that may help resolve this issue. |
| Defect Number | Summary | Workaround |
| 19919 | In a formal module, create an attribute and include a ? (question mark) in the attribute name. Filter the module on this attribute, and save the filter in a view. Clone the module, selecting the filter view, and the 'Columns' check box. A DXL error is displayed, and the clone is incomplete. | Remove the question mark from the attribute name before you clone the module. |
| Defect Number | Summary | Workaround |
| 28902 | If two users are pasting objects from one place to another at the same time a "paste failed: lock request timed out" error message is displayed. | Wait and redo the paste. |
| Defect Number | Summary | Workaround |
| 30329 | If there are unsaved changes to an object in a module, you can start a new discussion on a different object, but you can't save that discussion. You have to cancel the discussion and save the module then start the discussion again. | Make sure you save the module before you start a new discussion. |
| Defect Number | Summary | Workaround |
| 20228 | If you resize an OLE Object that has been inserted in DOORS using Insert > OLE Object, then export the OLE object to Word, the OLE is displayed in Word at its full size. This is because Word controls the OLE size, not DOORS. | None. |
| 20294 | Export a DOORS module to Microsoft Word in Table format, and select 'Ignore DOORS column widths in table layout export, AutoFormat instead'. Any bold characters in the object text of the module are not bold in the export. | None. |
| 25550/26278 | You cannot export embedded OLE objects to PowerPoint 2007. | Copy the whole of the doors object into the clipboard and then paste it into the PowerPoint presentation. |
| 25809 | If you export a module to Word that contains objects with URLs that include braces ({}), the export will not be successful. | If the module contains objects with URLs that include braces ({}), export to RTF instead. |
| 26803 | If you create a new template in Word, and import it into DOORS before you save it, there will be a VB 5151 runtime error. | Always save new Word templates before you import them into DOORS. |
| 27314 | If you try to export to html a module with links, and you do not have access to one or more of the modules that are linked to, a DXL error will be displayed and the module will not be exported. | You need to have access to the all of the target modules. |
| Defect Number | Summary | Workaround |
| 28491 | Citrix only The default browser in DOORS when using Citrix does not allow you to open any external links. |
In DOORS, select Tools > Options, then select the Settings tab. In the Web Browser field, change the location to something more appropriate for Citrix (perhaps E: or M:). |
| Defect Number | Summary | Workaround |
| 32287 | There is no Japanese translation for the Generate Support Request tool. | None. |
| 32426 | When using Generate Support Request for the first time, if the user ICN number is not available to enter in the dialog, the user cannot continue or cancel the dialog. | Enter a temporary ICN number and manually update the number at a later date. |
| Defect Number | Summary | Workaround |
| 22127 | If you import a table object as an OLE object from Word 2003, two instances of the OLE object are imported. |
None. |
| 26916 | If you import an RFT with auto-numbering, DOORS inserts a tab space between the Object Number and Object Heading. | None. |
| Defect Number | Summary | Workaround |
| 17493 | In a module that has an enumerated attribute displayed in a column, double-click to in-place edit object text, then double-click to edit an enumerated attribute, then double-click to edit the object text again. It may appear that both attributes are in editable state. When you type, text is entered into the object text, but when you click away from the object text you have edited, the edit is lost. Changes to the enumerated attribute are not lost. | None. |
| Defect Number | Summary | Workaround |
| 28878 | There can be occasions when you cannot install the DOORS Client after you have installed the DOORS Database Server. | Install the DOORS Client before you install the DOORS Database Server. |
| 29011 | If Japanese characters are included in the Program Files path when installing the DOORS Database Server and the DOORS Client, the DOORS Database Server cannot be uninstalled. | Uninstall the DOORS Client first. |
| 29554 | If you uninstall the DOORS Database Server and then the DOORS Example Data, the DOORS Server folder is not removed from the registry. | Uninstall the DOORS Example Data before you uninstall the DOORS Database Server. |
| Defect Number | Summary | Workaround |
| Telelogic Rhapsody Integration If you install Telelogic Rhapsody after you install DOORS, the video capture button in the Generate Support Request dialog box causes a run-time error. |
Install Telelogic Rhapsody before you install DOORS. | |
| Telelogic Rhapsody Integration (2434) If you include an attachment when you use the Generate Support Request option, and you have included an attachment in a previous request, the old attachment is included along with the new attachment. |
Delete the file supportZip.zip from C:\Documents and Settings\username\Local Settings\Temp\zipAttach folder before you send the new request. | |
| 14971 | Rose Integration. If you try any of the Rose based DRL operations (Send to DOORS, Update DOORS and Find in DOORS) without having DOORS open then DRL will attempt to start it. This leads to the DOORS login screen appearing alongside a DXL interaction window. The errors may refer to a file "C:\Temp\drlcmds" and may also refer to "incorrectly concatenated tokens" or an "undeclared variable". |
Open DOORS before trying to perform operations from Rose to DOORS |
| 15478 | Rose Integration. If you select an item in DOORS try to use the find "Find in DOORS" function while the desired object is in an open module, it may appear that nothing has happened. The correct filter has been applied but the module has not been given focus. |
Bring module to front to see filtered objects |
| 15870 | ClearQuest Integration If you run more than one DOORS session using the same DOORS client on a machine, you can only run ClearQuest Integration in one of the DOORS sessions. If you attempt to run ClearQuest Integration in a second session using the same DOORS client, DXL errors are generated, and the connection to the ClearQuest database is lost. |
None. |
| 21364 | ClearQuest Integration Renaming the ClearQuest defect record type is not supported by ClearQuest. To see details of this known problem on the IBM Support Site click here |
None. |
| 23981 | TestDirector Integration If you initiate synchronization from DOORS, then stop the TestDirector server before the synchronization is complete, the synchronization status does not report that the TestDirector server has been stopped. |
Do not stop the TestDirector server when synchronization is in progress. |
| 26824 | TestDirector Integration When you install TestDirector Integration with DOORS 8.3 there is a problem with IAS configuration. |
After you've installed the Integration Server, you need to make the integration available for IAS configuration. 1. Create the following folder:
2. Set the access permissions for the
3. Select the ASPNET user and select Full Control. 4. Click OK. |
| Defect Number | Summary | Workaround |
| 29342 | If you don't provide any license information during installation, you will not be able to start DOORS without creating an environment variable. | Create a user-defined environment variable called
TELELOGIC_LICENSE_FILE. 1. Right-click My Computer, and select Properties then the Advanced tab. 2. Click the Environment Variables button. 3. Click New, and enter a valid path to the license server (19353@license_server_name). DOORS can now access a license and successfully launches. |
| 29423 | If all the licenses have already been checked out and you try to borrow a license, you cannot see you've been unsuccessful or the reason without changing the size of the Borrow Status column. You can do this by dragging the top right-hand corner of the column but it is not apparent that this is possible. | Resize the column. |
| Defect Number | Summary | Workaround |
| 24864 | If you use the Create Links tool to create a link between two modules, and you have read-only access to the target module, which is not currently open, the Raise button on the Create Links dialog box does not open the target module. | Open the target module manually before creating the link. |
| Defect Number | Summary | Workaround |
| 31290 | System attributes are not translated when using a localized system. | None. |
| 31596 | The File > Print dialog is not fully translated when using a localized system. | None. |
| 31399 | The File > Baseline > View > Signatures > Configure tab may not be displayed when using a localized system. | None. |
| 31398 | The Database Administration tool is not translated on localized systems. | None. |
| 31675 | The File > Module Properties > History tab is not fully translated in the Only Show Entries With section | None. |
| 31392 | Spelling checker message are not translated when using a localized system. | None. |
| 32504 | When you install DOORS on a Japanese locale, choosing Japanese characters in the installation path results in a non-localized version of DOORS displayed. | When you install the Rational DOORS client in Japan, you must accept the default location. |
| Defect Number | Summary | Workaround |
| 29967 | If the clipboard is not empty, you can't copy text from the Location field in the DOORS Database Explorer. | Select Edit > Clear in the DOORS Database Explorer before you copy text in the Location field. |
| Defect Number | Summary | Workaround |
| 28299 | Citrix only. Select Tools > Options, then select the Settings tab. In the Web Browser field, the final double-quotes (") has been omitted from the default location. This is resulting in errors. |
Add the final double-quotes (") manually. |
| 29933 | Equations copied and pasted from Word 2007 are pasted as static images and are not editable. | Insert the Equation in Word by selecting Insert > Object, then selecting Microsoft Equation 3.0 from the list. |
| Defect Number | Summary | Workaround |
| 32578 | DOORS ACLs are not preserved when migrating users from standalone TDS 3.0 to RDS 5.0. | None. |
| 32586 | Migrated users will not be able to log on to DOORS after migrating from standalone TDS 3.0 to RDS 5.0. | None. |
| Defect Number | Summary | Workaround |
| 31646 | When a Linux DOORS Database Server is configured to use a secure port, the two-factor authentication feature does not function. | None. |
| Defect Number | Summary | Workaround |
| 29183 | If a view inherits its access rights, and you follow links to objects in that view, the default module view is loaded in error. | Load the view manually. |
| Defect Number | Summary | Workaround |
| 29603 | If you select or clear the Show Welcome Screen at start-up option, navigate away from the Welcome Screen without closing, and exit the DOORS Explorer, the change is not stored. | Close the Welcome Screen after you select or clear the Show Welcome Screen at start-up option. |