If you are having problems with your remote
help content, such as missing content, test the connection to the
help server.
About this task
Your product help system can retrieve the content
that is installed with the product and the content that comes from
the remote IBM® Knowledge Center.
The IBM Knowledge Center has
the most current help content. When your product is configured to
retrieve content from IBM Knowledge
Center, you can access the contents of the help system by clicking .
Procedure
-
In a browser, open the Help Administration page by typing a URL that is in
this format:
http://server:port/help-name/updater/admin.jsp.
For example, https://localhost:9443/clmhelp/updater/admin.jsp.
Important: To access the
Help Administration page, you must first
start the Jazz Team Server for your product. For a local installation of the product, the startup
script is located in this folder:
- Windows:
<InstallationDir>:\<ServerInstallationFolder>\IBM\JazzTeamServerBeta\server\server.startup.bat
- Linux: /opt//IBM/JazzTeamServerBeta/server/server.startup.sh
- Click the Remote help configuration tab.
- In the list of available help connections,
find the connection for your product. Ensure that the address entry
is enabled. If your connection is not listed, complete these steps:
- Click New.
- In the
Add a new IBM Knowledge Center
window, enter a
Name for the help and the URL. Example:
- Name: IBM
Engineering Lifecycle Management 7.0
help
- URL:
http://www.ibm.com/support/knowledgecenter/SSYMRC_7.0.0/
- To ensure that the URL is valid, click Test Connection.
- Click OK to save the changes.
- In the table, verify that the new connection is enabled.
- Select the row of the connection to test.
- Click Test Connection.
Results
If the connection fails, verify that your connection
is accessible from your computer by entering the URL in a browser.
If the help system opens without issues, verify that the order of
the connections in the table is correct. If the help system still
does not open, troubleshoot the connection from the computer to the
help system. You might have issues with the proxy settings or firewalls.