To troubleshoot issues with the help system, review the information in the log
file.
Procedure
- In a browser, open the Help Administration page by typing a URL that is in
this format:
http://server:port/help-name/updater/admin.jsp. For example, https://localhost:9443/clmhelp/updater/admin.jsp.
Important: To access the
Help Administration page, you must first
start the Jazz Team Server for your product. For a local installation of the product, the startup
script is located in this folder:
- Windows:
<InstallationDir>:\<ServerInstallationFolder>\IBM\JazzTeamServerBeta\server\server.startup.bat
- Linux: /opt//IBM/JazzTeamServerBeta/server/server.startup.sh
- Click the View Log tab. The log file is loaded into the user interface for you.
- Optional: To save the log file, select all
of the log information and copy it into a text editor. Save the file
with a .log extension.